Privacy policy

This privacy policy describes how Freya (collectively, “Freya”, “we”, “us” or “our”) collect, use, share, and protect our customers’ personal information. It also tells you about the rights and choices you have with respect to your personal information, and how you can reach us to get answers to your questions. Please note, our privacy practices are subject to the applicable laws of the places in which we operate. You will see additional region-specific terms that only apply to customers located in those geographic regions, or as required by applicable laws.

You can click on the following links to go directly to the corresponding sections of this privacy policy.

1. What Our Privacy Policy Covers
2. What Personal Information We Collect
3. How We Collect Your Personal Information
4. Cookies and Similar Tracking Technologies
5. How We Use Your Personal Information
6. How We Share Your Personal Information
7. How We Protect Your Personal Information

1. What Our Privacy Policy Covers

This privacy policy covers Freya’s customer facing operations in Egypt, and applies to the personal information Freya obtains in various contexts, both online and offline, including when you access or use our websites, any other applications or services that link to this privacy policy, visit us in our stores, communicate with us, shop with our third-party partners, engage with us on social media, or participate in any of our programs or events.

We may provide different or additional privacy notices in connection with certain activities, programs, and offerings. We may also provide additional “just-in-time” notices that may supplement or clarify our privacy practices or provide you with additional choices regarding your personal information.

Our websites may include links to websites and/or applications operated and maintained by third parties. Please note that we have no control over the privacy practices of websites or applications that we do not own. We encourage you to review the privacy practices of those third parties.

1. What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with us and our products and services. When we use the term “personal information,” we are referring to information that identifies, relates to, describes, or can be associated with you. The following are the categories and specific types of personal information that we collect:

Basic Identifying Information
Including your full name, alias, postal address, e-mail address, phone number, date of birth, account name, signature, username or social media handle, or other similar identifiers.

Government-Issued Identifiers
Including your driver’s license number, or other similar government identifier.

Device Information and Other Unique Identifiers
Including device identifier, internet protocol (IP) address, cookies, beacons, pixel tags, mobile ad identifier, or similar unique identifiers.

Internet or Other Network Activity
Including browsing or search history, and information regarding your interactions with our websites, mobile applications, emails, or advertisements.

Geolocation Data
Including information that permits us to determine your location, such as if you manually provide location information or enable your mobile device to send us precise location information.

Payment Information
Including credit or debit card number.

Commercial Information
Including products or services you have purchased, returned, exchanged, or considered, preferences, and rewards activity related to Beauty Insider membership.

Physical Characteristics
Including skin tone and type, hair color and type, eye color, and other beauty profile information you provide.

Health and Medical Information
Including information you choose to provide regarding skin conditions or medications in connection with a beauty service, in-store digital experience, or product recommendation.

Demographic Data
Including age, gender, race, ethnicity, estimated income, and household information, some of which may include characteristics of protected classifications under state or federal law.

User Content
Including your communications with us and any other content you provide (such as social media profiles, photographs, images, videos, survey responses, comments, product reviews, testimonials, and other content).

Audio and Visual Information
Including photographs, images, videos, and recordings of your voice (such as when we record customer service calls for quality assurance).

Inferences
Inferences drawn from or created based on any of the information identified above.

Job Applicant Information
Including professional or employment-related information (such as education and employment history) and any other information you provide in connection with applying and interviewing for employment at Freya. If we retain you as an employee, this may include, among other things, your Social Security number or taxpayer ID.

1. How We Collect Your Personal Information

We collect personal information about you from various sources. For example, we collect and obtain information:

Directly from you
We collect personal information you provide, such as when you make a purchase, register for an account or create a profile, sign up for our programs, contact us, respond to a survey, book a reservation, make an appointment for in-store or virtual services, RSVP for an event, interact with us in store (including in-store digital experiences), participate in our campaigns or promotions, respond to a survey, apply for a job, or sign up to receive emails, text messages, and/or postal mailings.

Using cookies and other automatic data collection technologies
When you visit our websites, use our Freya Mobile Apps, open or click on emails we send you, or interact with our advertisements, we or third parties we work with automatically collect certain information using technologies such as cookies, web beacons, clear GIF, pixels, internet tags, web server logs, and other data collection tools. For more information, please see “Cookies and Similar Tracking Technologies” section below.

Through in-store and other offline technologies
In some cases, we record customer service calls for quality assurance. We also use Closed Circuit Television or CCTV in our stores for safety, security, fraud, loss prevention, and operational purposes. In addition, some of our stores utilize technology that transmits a Bluetooth signal to and/or works with your mobile device running Freya Mobile Apps. We collect Device Information and Other Unique Identifiers and Geolocation Data when you visit our stores.

From our Third-Party Partners
We obtain information from third parties that we have partnered with, and other third parties we choose to collaborate or work with. If you apply for and/or use a Freya branded credit card, we may receive Basic Identifying Information, Payment Information, Demographic Data, and Commercial Information from the credit card issuer. Additionally, if you have given Freya permission to store your Payment Information, your credit card issuer may provide us with updated Payment Information (including credit card number and expiration date) in connection with the credit card issuer’s account updater service.

From Social Media Platforms and Networks
If you interact with us on social media or use features, such as plugins, widgets, or other tools made available by social media platforms or networks (including Instagram, Facebook, Twitter, Google, You Tube, and Pinterest) in connection with our websites or Freya Mobile Apps, we collect information that you share with us, or that the social media platforms share with us. For more information about the privacy practices of those social media platforms, please review the privacy policies and settings of the social media platforms and networks that you use.

From Other Sources
For example, we may obtain information about you from other sources, such as data analytics providers, marketing or advertising service providers, fraud prevention service providers, vendors that provide services on our behalf, or publicly available sources. We also create information based on our analysis of the information we have collected from you.

1. Cookies and Similar Tracking Technologies

We and our third-party service providers (such as advertising and analytics providers) use cookies, web beacons, clear GIF, pixels, internet tags, and other similar tracking technologies (collectively, “tracking technologies”) to gather information when you interact with our websites, Freya Mobile Apps, and email communications. Some tracking technologies help us maintain the security of our websites and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions. These tracking technologies are “required” because we need them for the websites to work properly. We don’t provide the option to opt-out of these tracking technologies, but you can remove these “required” tracking technologies by modifying your browser settings. Please note, some features of our websites may not be available to you as a result.

We permit third parties to use tracking technologies on our websites and Freya Mobile Apps for analytics to understand how visitors interact with our websites and Freya Mobile Apps. For example, we use Google Analytics to evaluate website traffic and usage data to help us improve our products and services. For more information about how Google collects and processes data visit https://policies.google.com/technologies/partner-sites. For more information about how to opt out of having your information used by Google Analytics, visit https://tools.google.com/dlpage/gaoptout/, and for Adobe please visit https://www.adobe.com/privacy/opt-out.html.

We also permit third parties to use tracking technologies on our websites and Freya Mobile Apps for advertising, including to help manage and display advertisements, to tailor advertisements to your interests, or to send abandoned shopping cart reminders (depending on your communication preferences). The third parties use their technology to provide advertising about products and services tailored to your interests which may appear either on our websites or on other websites. This is sometimes referred to as third-party behavioral advertising.

1. How We Use Your Personal Information

We collect and use personal information for various purposes, including:

Providing Products and Services
We use your personal information to provide products and services, such as to fulfill your orders and/or complete the transactions you request, process your payments, provide you receipts and order updates, send notifications to you related to your account, purchases, returns, exchanges, subscriptions, and reservations, and create, maintain, and otherwise manage your account, profile, or program membership, including offering functionalities such as easy checkout and the ability to save user preferences and transaction history and to provide a forum for discussion, asking questions, posting photos and reviews, and sharing experiences.

Depending on the products and/or services you request, the categories of information used for these purposes may include Basic Identifying Information, Payment Information, and Commercial Information. If you attempt a return, you may be asked to provide a Government-Issued Identifier. For certain services, such as online, Freya Mobile App, and in-store digital experiences. you may choose to provide Physical Characteristics and/or Health and Medical Information (please note that Freya does not store Health and Medical information)

Communicating with You
We use your personal information to communicate with you, such as to respond to and/or follow-up on your requests, inquiries, issues or feedback, and to provide customer service.

Administering Freya Programs
We use your personal information to administer our programs, and the Freya Credit Card Program, and to perform our contract to provide you with the benefits associated with those programs. This may include setting up and verifying your account, communicating with you regarding the program, evaluating your application, tracking the rewards/points you earn for purchasing products, and providing a forum for discussion, asking questions, posting photos and reviews, and sharing experiences.

Marketing and Promotional Purposes
We use personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email, text message or postal mail (such as trend alerts, promotions, new product launches, and event invitations), to show you advertisements for products and/or services tailored to your interests on social media and other websites, and to administer our sweepstakes, contests, and other similar promotions.

Analytics and Personalization
We use personal information to conduct research and analytics, including to improve our services and product offerings; to understand how you interact with our websites, Freya Mobile Apps, advertisements, and communications with you to determine which of our products or services are the most popular, and to improve our websites, Freya Mobile Apps, and marketing campaigns; to personalize your experience, to save you time when you visit our websites and Freya Mobile Apps, and to customize the marketing and advertising that we show you; to understand how you use our Freya Mobile Apps; to create a more personalized experience for you when you visit our stores; to provide services, to better understand our customers’ needs, and to provide personalized recommendations about our products and services.

Security and Fraud Prevention
We use personal information to detect, investigate, prevent, or take action regarding possible malicious, deceptive, fraudulent, or illegal activity, including fraudulent transactions, attempts to manipulate or violate our policies, procedures, and terms and conditions, security incidents, and harm to the rights, property, or safety of Freya and our users, customers, employees, or others.

Legal Obligations
We use personal information to comply with our legal or regulatory obligations, to establish or exercise our rights, and to defend against a legal claim.

Core Business Functions
We use personal information to support core business functions, including to maintain records related to business process management; loss and fraud prevention, and to collect amounts owing to us; and to provide and maintain the functionality of our website and Freya Mobile Apps, including identifying and repairing errors or problems.

Applicant
We use Job Applicant Information to make decisions about recruitment and in anticipation of a contract of employment. Providing this information is required for employment.

1. How We Share Your Personal Information

In addition to the specific situations discussed elsewhere in this privacy policy, we disclose personal information in the following circumstances:

Service Providers
We share certain personal information with third parties that perform services to support our core business functions and internal operations including: fulfilling orders, delivering packages, complying with your request for the shipment of products to or the provision of services by a third party intermediary, sending postal mail, e-mails and text messages, analyzing customer data, providing marketing assistance, administering our Ratings & Reviews, supporting beacons, processing credit card and debit card payments, investigating fraudulent activity, conducting customer surveys, and providing customer service.

Third Party Partners
We may share your personal information with third parties that we have partnered with to jointly create and offer a product, service, or joint promotion. If you apply for or use one of our Freya branded credit cards, we share your information with the financial institutions we partner with that issue the card. If you decide to obtain a product or service that is offered by these third-party partners, the information you provide will be shared with us and them. Their use of your information is not governed by this privacy policy, but by their own respective privacy policies. Please note, we will not share text messaging opt-in data and consent with any third parties for their marketing purposes.

Social Media Platforms and Networks
Some of our websites have features such as, plugins, widgets, or and other tools made available by third parties that may result in information being collected or shared between us and the third party. For example, if you use Facebook’s “Like” feature, Facebook may register the fact that you “liked” a product and may post that information on Facebook. Their use of your information is not governed by this privacy policy.

Public Forums
Some of our websites provide the opportunity to post content in a public forum. to provide Ratings & Reviews, and to receive product recommendations. If you decide to submit information in these public forums, that information will be publicly available.

Legal Process
We may disclose personal information in response to subpoenas, warrants, court orders, government inquiries or investigations, or to comply with relevant laws and regulations. We may also disclose information to establish, exercise, or protect the rights of our company, employees, agents, and affiliates; to defend against a legal claim; to protect the safety and security of our visitors; to detect and protect against fraud; and to take action regarding possible illegal activities or violations of our policies.

Business Transfers
We may share personal information with another company that buys some, or all, of the assets or stock of Freya, and that company may use and disclose personal information for purposes similar to what is described in this policy. Freya may also share personal information with prospective purchasers to evaluate the proposed transaction.

Other Instances
We may ask if you would like us to share your information with other third parties who are not described elsewhere in this privacy policy.

1. How We Protect Your Personal Information

Personal information is maintained on our servers or those of our service providers, and is accessible by authorized employees, representatives, and agents as necessary for the purposes described in this privacy policy.

We realize that that individuals trust us to protect their personal information. We maintain reasonable and appropriate physical, electronic and procedural safeguards designed to help protect your personal information. While we attempt to protect your personal information in our possession, no method of transmission over the internet, or security system is perfect, and we cannot promise that information about you will remain secure in all circumstances.

For your convenience, our websites and Freya Mobile Apps include functionality that allows you to remain logged in so that you do not have to re-enter your password each time you want to access your account. If you choose to remain logged in, you should be aware that anyone with access to your device will be able to access and make changes to your account and may be able to make purchases through your account. For that reason, if you choose to remain logged in, we strongly recommend that you take appropriate steps (such as enabling the “Passcode Lock” security feature on your mobile device) to protect against unauthorized access to and use of your account. Please also notify us as soon as possible if you suspect any unauthorized use of your account or password.